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WELCOME

It is with great pleasure that we welcome you to the OneClod brand online store.

Without prejudice to the application of the mandatory legal provisions, the relations between OneClod and the Users are governed by these Terms and Conditions, for which the express mandatory acceptance is required when completing the order you wish to make.
The general conditions govern the security and contractual relationship of the transactions between the User and OneClod. By using this site, the User confirms that he has read and accepted the general conditions for users. The aforementioned applies regardless of the location from which the site is used. If you use certain extra services on this site, we will notify you of the additional conditions, and these will be part of these Terms and Conditions.

These Terms and Conditions may be modified at any time without notice. The User is therefore invited to read this document every time he wants to finalize the purchase.
However, these changes will have no value in relation to purchase orders issued before the changes are published on the Site.

 

IDENTITY OF THE SELLER:

The seller of the products and contractual partner of the Customer is OneClod srl, with registered office in Cremona, in Via Pettinari 1 tel: +39 3934320955 mail: info@oneclod.com registered in the Cremona Company Register with the number IT 01706590195. In case of questions or complaints relating to the purchase of OneClod products through this site, contact by phone at +39 (3934320955 or by e-mail at onneclod@oneclod.com

 

ACCURACY OF THE CONTENT:

The information regarding the products and prices, or the detailed information on the order that the User can find at the 'order info page', are drawn up and communicated subject to changes and corrections. Changes to the contents will be done regularly without informing the User explicitly. OneClod has made every reasonable effort to ensure that the information is accurate and accurately display the colors of our products. Product weights, dimensions and volumes are approximate only and we cannot guarantee that your screen will accurately reflect the color of the product upon delivery.
OneClod cannot be held responsible for the use of this site, including and without limitation, its contents and possible errors. The information indicated is collected to the best of our abilities and we cannot be held responsible for any incorrect display of the data.

 

PRICES

All prices published on the site include VAT. Shipping costs are included. Shipping costs, if any, are always indicated separately. In all cases, the total price displayed on the Site at the time the customer confirms the order is the total price he will pay. The currency is always clearly indicated. When an error is found in the indication of the price of the products ordered, the user will be informed as soon as possible and will be offered the option to cancel the order for free.

 

ONLINE ORDERING PROCESS

If you are an adult aged 18 or over you can place an order. The order placement process consists of the following phases:

    Add the products you wish to purchase to your cart

    Enter the delivery address

    Enter your billing address and payment information;

    You expressly accept the Terms and Conditions;

    Indicate a payment method and enter your payment information;

    Once all the above steps have been carried out, you will be able to see your order summary

Once you have placed your order to purchase a product, you will receive an e-mail confirming your order that contains the details of the same. If you pay by credit card, you will receive an e-mail containing the payment status. When the products are shipped, we send you a confirmation e-mail in which we notify you that we will ship the ordered product to you (the "Shipment Notification E-mail"). All orders are subject to product availability. In the event of an unexpected stock accident, we will notify you and reserve the right to cancel a booking order.

 

PROTECTION OF PERSONAL DATA:

OneClod uses all reasonable efforts to protect User data. A credit card payment will only be stored online through the services offered by an online leader Paypal, a PCI approved European payment gateway. Standard "Secure Sockets Layer" (SSL) internet encryption technology provided by Netwerk Solutions will use to transfer other personal data into OneClod's database.

These servers contain personal information, but will not contain any information regarding the modsality of payment or bank documents. The servers are protected by multi-layered firewalls and a standard security protocol.

Your personal data are processed in accordance with current legislation. To learn more about the processing of your personal data, read the OneClod policy on the processing of your personal data available at the following address: www.oneclod.com

 

PAYMENT:

The payment methods accepted by OneClod are listed on the Site. The amount to be paid is indicated in the currency in which the order is placed. For more details on credit card payment terms and security, please refer to the Personal Data Processing Policy available on the website at the following address: https://www.oneclod.com

 

CONTRACT OF SALE:

OneClod reserves the right to refuse an order if it is unable to fulfill it due to force majeure. In this case, the order will be canceled immediately with notification to the User and the refund of any amount already paid in the event of force majeure.

 

DELIVERY RESTRICTIONS - COUNTRY OF DELIVERY:

Post office addresses and military APO addresses are not accepted.

 

DELIVERY:

As soon as we dispatch the ordered goods from our warehouse, we will send you an email to inform you. This email will contain the shipping information of your package, the package number and a link to track the package on the courier's website. On that website of the shipping company, the courier's contact information is available.

Our products are only delivered to those countries for which the website allows delivery. We will use all reasonable efforts to deliver the ordered products within the terms indicated in the order confirmation. Possible delays will in no case lead to the payment of indemnity. Wrongly communicated addresses are charged to the User and may lead to additional costs which will be borne by the User.

All merchandise will be sent by OneClod. If the product is not delivered within the specified time frame, please contact oneclod@oneclod.com with your customer number or order number. If exceptional circumstances confirm that you have not received any items you ordered after 30 days from the date of the dispatch notification email, you will have the option to cancel the order and request a full refund.

We only ship via a professional courier. Please note that we always need someone to sign for delivery. It can be accepted that a delivery is signed by a person other than the customer, provided that this person is present at the indicated address. No one should be present at the time of delivery, will ask to make an appointment for a second presenting goods. This can be done over the phone or a card left in the letter box. Depending on the courier used a small difference may apply.

 

DEFECTIVE PRODUCT OR WRONG DELIVERY:

You must check if the products are correct at the time of delivery. In the event of a discrepancy or problem with your order, you must note the nature of the discrepancy or problem on the delivery note or do not sign for the package. You must e-mail us written notification of the problem to info@oneclod.com within 24 hours of the delivery date. But for defective products following a manufacturing error by OneClod, OneClod will therefore bear all shipping costs related to the return of the goods.

 

REMOTE SALE:

The customer has the right to inform the supplier of his right of retraction, without payment of any fine and without notification of a motive at any time up to 14 calendar days from the date of delivery.
If the customer exercises the right of withdrawal, he must return the goods to OneClod at his own risk and expense. If the Customer has opted for a delivery method other than the cheaper standard one offered by OneClod, the resulting additional costs will not be reimbursed.
During the withdrawal period, the Customer is advised to treat the product and packaging with care and to unpack it or use it only to the extent necessary to ascertain the nature, characteristics and functioning of the product. OneClod reserves the right not to take into consideration any depreciation of the products resulting from manipulations other than those necessary to determine the nature, characteristics and functioning of the product.
The customer must follow the following procedure for any return of the product:

Step 1 Contact info@oneclod.com, within 14 calendar days from the delivery date, by means of an explicit declaration that you wish to revoke the contract, and indicate the order number. To do this, you can use the form template below, sand you want it. OneClod will send you its return instructions by email.

Step 2 Pack the goods before sending them back. The Customer is obliged to ship the goods and accessories in their original condition and packaging at his own expense. All documentation accompanying the goods, proof of warranty and packaging material must also be returned.

Step 3 Print the return ticket and paste it on the box (es). The label received will contain all the information necessary to ensure that the return is successful (your details, the delivery address, the name of the courier).

Step 4 If you have any questions after step 3, don't hesitate to contact OneClod. If you have no questions, you must return the goods within 7 days of receiving the return instructions. The shipping date is decisive.

Step 5 The goods arrive in good condition, you will be refunded within 30 days. If the goods arrive incomplete or damaged, you will be informed, only goods purchased online on the website www.oneclod.com can be returned. For any other returns, it is advisable to contact the shop where the goods were purchased.Sample form for revocation (Fill in this form and return it only if you wish to cancel the contract)

 

LIMITS OF LIABILITY:

Use of the site: OneClod is not responsible for events deriving from the availability or uninterrupted access from the Site, for disturbances deriving from the computer operating system, viruses or other inconveniences that may derive from the use of the site (including, but not limited to, any loss of results).

Use of products: OneClod is not responsible for any loss, material or other damage of any nature, which the User or third parties may suffer in the use of the products.

 

PRODUCT WARRANTY:

All Products purchased on the Site are covered by the legal guarantee.

In the event that the User is a consumer, any lack of conformity of the Product must be reported according to the terms and methods set out in Article 132 of the Consumer Code, by sending an e-mail to the e-mail addresses below. or by the other methods indicated on the site in the section Contact us / Contact customer service at the following address info@oneclod.com within 24 months from the delivery date. The legal guarantee covers lack of conformity existing in the product at the time of delivery, transport and / or installation damage provided.
During the aforementioned period, the seller undertakes to replace or repair the goods in question (or parts thereof) free of charge., Without any charge to the consumer.The seller reserves the right to replace the item if the repair costs are disproportionate, or if repair is impossible.

To appeal to the guarantee, the customer must present the relevant receipt or tax receipt. The warranty is not transferable. Any defects must be reported within two months of their discovery.

Failures that depend on well-established manufacturing causes are guaranteed, such as:
- partial or total detachment of the fund
- presence of holes on the walls and / or on the bottom of the tool
- cracks on the edges and / or walls of the tool
- detachment of grips, handles, (without tearing / hole / and / or deformation of the sheet)

The warranty is not valid if the failure is due to improper use of the product, to negligence on the part of the user, to external factors
(e.g. damage caused by falls, by an excessive stay of the empty piece on the flame, by stains due to incorrect
introduction of salt or calcareous water or poor cleaning, the use of non-original spare parts, etc.) or normal wear and tear of the product.

The warranty is void if the product has been tampered with, modified or repaired by unauthorized personnel.
The competence of the interventions under warranty is limited to the repair or replacement of goods returned to the OneClod Service Center and recognized as defective by OneClod Srl.
The judgment on the nature of the fault is unquestionably left to the OneClod technicians. in charge of such controls.

If you have any other questions or concerns, please contact us at 3934320955

from Monday to Saturday (from 9.00 to 12.30), from Monday to Friday (from 14.30 to 17.30).

The warranty does not apply to defects resulting from accidents, deterioration of conditions due to negligence, falls, use of products in conflict with the purpose for which they were made, failure to comply with the instructions for use or the manual, adjustments or modifications to the unit, misuse, incorrect installation, poor maintenance,, professional or abnormal

 

REFERENCE TO OTHER WEBSITES AND USE OF MATERIAL THROUGH THE SITE:

The content of the site can only be used with the express permission of OneClod. It is forbidden to modify, reproduce, download, distribute, transfer or exploitcommercially and / or share the services, the pages of the Site or the computer codes relating to the Site.
The information and suggestions that are transmitted to us through the Site can be used without obligation and without compensation by OneClod.

 

INTELLECTUAL PROPERTY RIGHTS:

All rights and in particular all intellectual property rights relating to and connected to the Site are the exclusive property of OneClod.
All designs, trademarks, illustrations, images or emblems appearing on the Site or on products, accessories or packaging are and remain the exclusive property of OneClod. Their total or partial reproduction, for any reason or for any purpose, is strictly prohibited. Likewise, the use of any combination with another design, symbol, emblem or other logo is prohibited.

 

APPLICABLE LAW:

These Conditions are governed by Italian law.
For any dispute relating to the interpretation, validity and application of these Conditions, the Court of Milan will have exclusive jurisdiction, with the exception of cases in which the purchases are made by a buyer qualifying as a consumer pursuant to Article 3 of the Consumer Code. ; in this case, the rule of the consumer's place of residence will apply.
The European Commission also provides a platform for online dispute resolution which the consumer can access through this link http://ec.europa.eu/consumers/odr/
If any of these terms and conditions could be declared invalid or should not be applicable, the other general conditions will remain valid and the declared invalid term will remain applicable within the limits set by law.

 

CONCLUSION:

For questions, comments or technical problems regarding this site, you can contact us through the following channels: info@oneclod.com, Tel. +39 3934320955.

These terms and conditions have been updated as of January 23, 2020.

 

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