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PRODUCT RETURN

If you are not satisfied with the items ordered, you can return them within fourteen days, without indicating the reasons.
The withdrawal period is fourteen calendar days starting from the day following the delivery of the product.
To exercise the right of withdrawal, it is necessary to inform OneClod, either by phone on +39 3934320955 or by e-mail at support@oneclod.com with a clear declaration of your decision to terminate the sales contract. use the attached withdrawal form, but it is not mandatory To comply with the withdrawal deadline, simply send the withdrawal notice before the deadline for exercising it.

CONSEQUENCES OF THE RETRACTION

If you exercise the right of withdrawal, we will refund all the payments we have received from you, including the shipping costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard one we offer), immediately and no later than 14 days from the date of receipt of your notice of withdrawal. For this refund, we will use the same payment method used for the original transaction, unless expressly agreed otherwise with the user. In no case will expenses be charged for this refund. We can refuse the refund until we receive the goods in return or until it can be demonstrated that the user has returned the goods, whichever comes first.
The user must return the goods immediately and in any case within fourteen days from the date on which he communicated the exercise of the right of withdrawal. The deadline is met if the goods are shipped before the expiration of the fourteen-day deadline. Direct return costs are at your expense.
You are not responsible for the loss of value of the goods, unless this loss is due to the manipulation of the goods not necessary to verify their nature, properties or functioning.

GENERAL INFORMATIONS

Please avoid damaging the goods. If possible, return the goods in the original packaging with all the accessories and components of the packaging. If necessary, use protective outer packaging. If you no longer have the original packaging, be sure to return the goods in appropriate packaging with sufficient protection against transport damage.

Sample form for revocation
(Fill in this form and return it only if you wish to cancel the SALE contract)

- To OneClod Srl, limited liability company with registered office in Cremona, Via Pettinari 1, Italy.
- Hereby (*) I declare / communicate (*) that (*) I revoke (*) our contract for the sale of the following products / delivery of the following service (*):
- Ordered on (*) / Received on (*)
- Name (s) of customer (s)
- Customer address
- Customer (s) Signature (s) (only if this form is presented in paper format)
- Date
(*) Delete the unnecessary wording.